Regarding a female college student’s sexual harassment complaint against a Grab driver’s partner, Grab Philippines has released an official statement. The company said it found no clear evidence to support the complaint.
Grab completed its investigation into the widely shared report and cleared the accused Grab Driver of sexual harassment on Monday. The passenger claimed that the driver committed a public act of lasciviousness while she was inside the car.
However, Grab said its investigation found no clear proof of malicious intent. The company reviewed the Audio Protect recording from the trip through the app.
“We found no conclusive evidence to support the allegations or indicate any malicious intent after a thorough review of the trip’s Audio Protect recording, the driver-partner’s profile, and performance history,” Grab said in a statement.
Grab Reviews the Complaint
Grab said it held separate meetings with the passenger’s family and the driver-partner. During these meetings, the company explained the results of its investigation.
The meetings also gave both sides a chance to discuss their concerns. Grab said both the driver-partner and the passenger remained willing to take part in a positive resolution process.
Based on its findings, Grab reinstated the driver-partner’s account. The company will also pay him for the income he lost during the suspension. Grab said it will follow its usual operating policy for the payment.
“We are aware of the difficulties that both passengers and driver-partners have under these circumstances, and we are steadfast in our resolve to uphold justice and compassion,” Grab stated.
Grab Driver Account Reinstated
Grab also said it takes every complaint and accusation seriously. The company said cases like this highlight its responsibility to keep users safe and maintain trust.
Grab added that it wants to provide a respectful environment for both passengers and drivers.
As part of its ongoing safety efforts, Grab said it will continue to work with passengers, driver-partners, and law enforcement. The company aims to maintain high standards for safety, respect, and accountability.
Grab also plans to improve its safety features and reporting tools. The company said these improvements can help it handle complaints more quickly and thoroughly.
Grab Encourages Users to Report Issues
The ride-hailing company urged passengers and driver-partners to report problems as soon as possible. Users can report issues through the Grab Help Center and the reporting tools inside the app.
Grab said its procedures aim to address complaints in a timely and fair way.
“Grab Philippines is committed to creating a platform that makes drivers and passengers feel safe, respected, and appreciated,” the company concluded.
Previous Complaint Against Grab Driver
The investigation followed a complaint from the previous week. A Grab driver faced allegations of sexual harassment involving a student and her sister while they were inside his car.
The Grab Driver denied the allegations shortly after the complaint became public. He said that he had health problems.
Grab’s investigation later led to the reinstatement of his account after the company said it found no conclusive evidence to support the allegations.
